Refund and Cancellation Policy

At 6 Club Login, we prioritize delivering a smooth and enjoyable experience for all our players. However, we understand that unforeseen circumstances may arise where refunds or cancellations might be necessary. This policy outlines how such situations are handled, ensuring clarity and fairness for everyone. By engaging with our platform, you acknowledge and accept the terms outlined below.

Refund Guidelines

When Refunds Are Not Possible

  • Non-Refundable Transactions: Once a deposit is successfully processed and credited to your account, it cannot be refunded unless there is a proven technical error or accidental duplicate payment.
  • Final Bets and Bonuses: Any placed bets or bonuses redeemed are treated as final and irreversible, except in cases where a technical issue has impacted your gameplay.
  • Late Requests: Refund requests submitted after 7 days of the transaction may not be considered.

Situations Where Refunds May Be Issued

We believe in transparency and fairness. Refunds may apply in the following scenarios:

  1. Duplicate Charges: If your payment method is charged more than once for the same deposit, the excess payment will be refunded after confirmation.
  2. Failed Transactions: If your payment was deducted but not credited to your account, contact our support team with proof of payment to initiate a refund.
  3. Unauthorized Use: If your account was accessed without your consent and used for deposits, our team will investigate, and refunds may be issued if the claim is valid.
  4. Technical Errors: Any gameplay interruptions, such as crashes or bugs, that impact your bets or winnings may result in adjustments to your account.
  5. Promotional Errors: If a bonus or promotion was not applied due to a system issue, your account may be adjusted to reflect the correct amount.

Steps to Request a Refund

Follow these steps to ensure a smooth and timely resolution:

  1. Reach Out to Support: Contact us via live chat, email, or phone, providing details such as your username, transaction ID, and a brief explanation of the issue.
  2. Submit Proof: If applicable, share screenshots, bank statements, or other relevant documents to support your claim.
  3. Processing Period: Our team will review your request within 3–5 business days. If additional information is needed, we will reach out.
  4. Notification: Once the review is complete, you will receive an email informing you of the decision.
  5. Refund Timeframe: Approved refunds will be credited to your original payment method within 5–7 business days, depending on your payment provider.

Cancellations

Canceling Deposits

Deposits are processed instantly. Once they are credited to your account, they cannot be canceled. Please double-check your details before confirming any deposit.

Canceling Withdrawals

Pending withdrawals can be canceled through your account settings if they have not yet been approved. Once processed, withdrawals cannot be reversed.

Verification Delays

Incomplete verification may result in withdrawal cancellations. Ensure your account is fully verified to avoid delays or denials.

System-Triggered Cancellations

Withdrawals left unprocessed for 7 days may be automatically canceled. You can submit a new withdrawal request for these funds if needed.

Transactions Impacted by Errors

If a transaction fails due to a system glitch, the affected amounts will be refunded, and the transaction will be voided.

Dispute Resolution

Raising a Concern

If you believe a refund or cancellation decision is incorrect, you can escalate the matter by contacting our support team with all relevant details.

Dispute Timeframe

Disputes must be raised within 7 days of the original transaction. Delays beyond this period may limit our ability to assist.

Investigation Process

Our team will carefully investigate your concern and provide a resolution within 10 business days. If additional time is needed, we will inform you.

Final Decision

Decisions made by 6 Club Login management are final and binding. While we strive for fairness, these decisions cannot be overturned once made.

External Escalation

If you are unsatisfied with our resolution, you may choose to contact the relevant regulatory authority for further review.

Handling Technical Issues

Game Interruptions

In cases where a game crashes or experiences a bug, your affected bets may be voided, and the amount refunded to your account.

Scheduled Maintenance

Planned downtime for maintenance will not qualify for refunds. We notify players in advance to minimize inconvenience.

Payment Failures

If a payment fails but funds are deducted from your account, contact our support team. Once verified, we will process a refund.

System Malfunctions

In rare cases of major system failures, gameplay may be paused, and any transactions affected will be refunded to your account.

Avoiding Common Issues

  1. Review Before Confirming: Double-check all deposit and withdrawal details to avoid errors.
  2. Complete Verification: Ensure your account verification is up to date to prevent delays or cancellations.
  3. Understand Promotions: Familiarize yourself with bonus terms to avoid misunderstandings.
  4. Act Promptly: Report issues immediately for faster resolution.
  5. Keep Your Account Secure: Protect your login credentials to prevent unauthorized access.

Contact Us

We’re here to help! If you have questions or need assistance with refunds, cancellations, or other concerns, reach out to our team:

Acknowledgment

By using 6 Club Login, you accept this Refund and Cancellation Policy. It’s your responsibility to review and understand these terms before making transactions. If you need clarification or support, don’t hesitate to contact us. We’re committed to ensuring your experience remains fair and enjoyable.